🔞 18+ Only — or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Play responsibly.
Help Centre

Frequently Asked Questions

Everything you need to know about at77ee — from setting up your account and depositing PKR, to cricket betting markets, bonus terms and responsible gambling tools. Browse by category or search for your question below.

Most Common Topics

Jump straight to the topic most relevant to you. Detailed answers for all 22 questions are in the sections below.

Account & Registration

How to sign up, age requirements, KYC document submission, CNIC verification, one-account policy and password recovery — all covered in Section 1 below.

Deposits & Withdrawals

PKR payment methods, minimum deposit amounts, withdrawal timelines, KYC requirements for cashouts and understanding transaction fees — Section 2 has the details.

Games & How to Play

Cricket betting markets, PSL in-play wagering, live casino games, slots, mobile play and how winnings are calculated — find it all in Section 3.

Bonuses & Promotions

Welcome offers, wagering requirements explained, bonus expiry, eligible games and how to avoid common bonus mistakes — covered in Section 4.

Security & Responsible Gambling

Deposit limits, loss limits, session controls, self-exclusion and our approach to keeping players safe — all in Section 5 below.

Still Need Help?

If your question isn't answered here, our support team is available via live chat and at [email protected]. Responses within 4 hours for standard queries.

No questions match your search. Try a different keyword or browse all categories.

Account & Registration

6 questions

Creating an account on at77ee takes just a few minutes. Click the registration button on the homepage, enter your full name, email address, date of birth and choose a secure password. You will need to confirm your email address before your account is active. Make sure all details are accurate — they must match your KYC documents when you submit verification later.

You must be at least 18 years of age — or the higher minimum required by the operator's license jurisdiction — to register and use at77ee. Age verification is a mandatory step before any withdrawal is processed. Any account found to belong to a person under the applicable minimum age will be suspended immediately and all pending bets voided.

No. at77ee enforces a strict one-account-per-person policy. Opening multiple accounts — whether in your own name or using different identity details — is a breach of our Terms and Conditions. If duplicate accounts are detected, all associated accounts may be suspended and any funds held may be forfeited. If you believe you have accidentally created a duplicate account, contact support immediately.

KYC verification on at77ee typically requires a valid government-issued identity document — most Pakistani users submit their CNIC (Computerised National Identity Card) or a valid passport. You may also need to provide proof of address and, in some cases, a photo of your payment method. All documents are reviewed securely, and the process is usually completed within a few hours during business hours.

To reset your password, click the 'Forgot Password?' link on the login screen. Enter the email address associated with your at77ee account and we will send you a password reset link. Follow the instructions in the email to set a new password. If you do not receive the email within a few minutes, check your spam folder or contact our support team for assistance.

at77ee is an English-language platform that serves Pakistani players, among others. However, users in Pakistan should be aware that online gambling may be restricted or prohibited under the Prevention of Gambling Act, 1977 and related regulations. at77ee does not claim licensing or approval from the Government of Pakistan, PTA or any Pakistani authority. Participation is at each user's own legal responsibility.

Deposits & Withdrawals

5 questions

at77ee supports a range of payment methods for PKR deposits, including popular Pakistani payment options. The available methods are displayed in the cashier section of your account. Payment brand names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced as familiar Pakistani payment contexts only — they do not imply endorsement of gambling services by those institutions. Cryptocurrency options including BTC and USDT are also available.

Minimum deposit thresholds on at77ee are set by the operator and displayed in the cashier for each payment method. As a general reference, minimum deposits may start from approximately PKR 1,000, though this varies by payment method and may change. Always check the cashier for the current minimum applicable to your chosen deposit method before initiating a transaction.

Withdrawal processing times on at77ee depend on the payment method selected and the operator's current processing schedule. Before any withdrawal is released, your KYC verification must be complete. Once approved, processing typically takes anywhere from a few hours to several business days depending on the method. Cryptocurrency withdrawals are generally processed faster than bank transfers. Check the cashier for method-specific estimates.

Common reasons for a withdrawal delay or decline on at77ee include: incomplete KYC verification, an active bonus with unmet wagering requirements, a responsible gambling limit restriction on your account, or a pending fraud or compliance review. If your withdrawal has been pending longer than expected, contact our support team at [email protected] with your account details and transaction reference number for assistance.

at77ee does not typically charge platform-side fees on standard deposits or withdrawals. However, your payment provider, bank or wallet may apply their own transaction charges — these are outside at77ee's control. Currency conversion fees, where applicable, are set by your financial institution. Always check with your payment provider before initiating a large transaction to understand any applicable third-party charges.

Games & How to Play

5 questions

at77ee offers a wide range of sports betting markets including cricket (PSL, ICC T20 World Cup, bilateral Test and ODI series), football, basketball, tennis, UFC and esports. Cricket betting is particularly popular with Pakistani players — you can wager on match outcomes, top batsman, total runs, live in-play markets and more across domestic and international fixtures. Market availability may vary by event.

Live in-play betting on at77ee lets you place wagers on sporting events that are already underway. Odds update in real time based on the current state of play — for example, during a PSL T20 you can bet on the next wicket, runs in an over, or the eventual match winner while the game is live. Markets may be briefly suspended at key moments such as between overs or during reviews. Accepted bets are confirmed with a reference number.

at77ee's casino section includes live dealer games (baccarat, roulette, blackjack and game shows), a wide selection of slots from leading software providers, classic table games and instant-win games. Live dealer tables are streamed in real time with professional dealers. Game availability may vary based on your region and the operator's current library. New titles are added regularly — check the casino lobby for the latest offerings.

Yes. at77ee is fully optimised for mobile use. The platform works in your browser on Android and iOS devices — no app download is required to get started, though a dedicated app may be available depending on the operator's current offering. All core features including deposits, withdrawals, sports betting and casino games are accessible from a smartphone or tablet with a stable internet connection.

Winnings on at77ee sports bets are calculated by multiplying your stake by the decimal odds at the time your bet was confirmed. For example, a PKR 1,000 stake at odds of 2.50 returns PKR 2,500 (including your original stake). Casino game payouts are determined by the rules of the specific game. All confirmed wagers display the potential payout at the time of placement in your bet slip.

Bonuses & Promotions

3 questions

at77ee offers a Welcome Bonus for new registered players on their first qualifying deposit. The specific bonus percentage, maximum bonus amount and wagering requirements are displayed on the Promotions page at the time of registration. To claim it, opt in during registration or at the point of your first deposit. Read the full bonus terms carefully before opting in — they include wagering requirements, eligible markets and expiry periods.

Wagering requirements specify how many times a bonus amount must be staked on eligible games before it can be withdrawn as real money. For example, a PKR 5,000 bonus with a 20x wagering requirement means you need to place PKR 100,000 in qualifying bets before the bonus converts to withdrawable cash. Only bets on eligible markets at or above any minimum odds threshold count toward the requirement. Check each bonus's specific terms.

Yes. All bonus offers on at77ee carry an expiry period specified in the individual promotion's terms. If the wagering requirement is not completed within the stated timeframe, the bonus funds and any associated winnings are removed from your account automatically. Expiry periods vary by promotion — typically ranging from 7 to 30 days after the bonus is credited. Always review expiry terms before opting into any offer.

Security & Responsible Gambling

3 questions

Not necessarily. Each bonus on at77ee specifies which games or markets are eligible for wagering requirement contribution. Some bonuses apply only to sports markets, others only to casino games, and some may restrict certain high-volatility slots or specific game types. Games that are excluded or contribute at a reduced rate are listed in the bonus terms. Playing ineligible games does not count toward completing the wagering requirement.

You can set a daily, weekly or monthly PKR deposit limit directly through your at77ee account settings under the Responsible Gambling section. Once set, a deposit limit takes effect immediately. Reducing a limit is instant; increasing one is subject to a review period to prevent impulsive decisions following a losing session. We encourage all players to set a deposit limit from the start as a proactive way to manage their gambling budget.

For more information on all available player protection tools, visit our Responsible Gambling page.

To self-exclude from at77ee, contact our support team directly at [email protected] or via live chat and request immediate self-exclusion. You can choose a fixed exclusion period (30, 60 or 90 days) or request a permanent exclusion. During exclusion your account is fully locked — no deposits, bets or casino access. Marketing communications are also suppressed. Self-exclusion requests are treated as a priority and processed without delay or pressure.

For a full overview of responsible gambling tools including loss limits, session timers and cooling-off periods, visit our Responsible Gambling page.

Still can't find what you're looking for? Our support team is available 24/7 via live chat on the Platform, or by email at [email protected]. Standard queries are typically responded to within 4 hours. For responsible gambling concerns, please visit our Responsible Gambling page for immediate tool access.

Questions Answered. Time to Explore.

Head back to the homepage to explore cricket betting, PSL markets, live casino and more — all in PKR. Adults 18+ only.

18+ only, or the higher minimum required by the operator/license jurisdiction. Local laws in Pakistan may restrict gambling. Users are responsible for their own legal compliance.